In this section you will be able to review how our clients and service users rate our services, see our accreditations from the CQC and Data Protection and, read some of our most recent testimonials from those who have taken time out to contact us following good service.
- Unity Nyandoro Acting Ward Manager The Dene hospital
I am writing to you expressing our gratitude and sincere thanks to the team that supported our recent transfer to Rampton. Our RMN fed back to say the team were very good and patient with our lady and conducted the transfer very smoothly.
We look forward to your continued support
- Sara Reeve Logistics Coordinator East Surrey Hospital NHS Trust
Secure 24 is our number one provider for transporting our sectioned patients.
We always get a swift response when making a booking. Crews keep us updated on ETA’s.
Our patients are treated with care and compassion by the crews and they are meticulous with ensuring all paperwork is accurate and complete.
The vehicles are clean with all the equipment to make journeys comfortable, practical and even ‘enjoyable’ with films etc.
The ‘Can do’ approach by all the Secure 24, make for a good experience for all those involved.
- Karl Preston Security Lead Security Lead
I just wanted to pass on a big Thank You from my team that was involved in the escort yesterday.
Your team were not only personal but extremely professional throughout, this clearly added to the trip being such a success.
If we ever have a similar trip I will request the same team be sent.
If you could just pass on our thanks please.
- Stuart Burt Approved Mental Health Professional East Surrey AMHP Team
Our team have had the pleasure of using Secure24 for over 12 months and we have only had positive experiences in some extremely challenging circumstances. The staff members clearly receive excellent training and they have always been empathic, organised and have listened carefully to the advice and guidance of the different professionals involved in the Mental Health Act assessments they have participated in. The few times in which any additional interventions are required it has been done in a proportionate and respectful manner. I would have no problem in recommending Secure24 to any organisation who require an extremely professional and effective service.
Since 2015 Secure24 have actively captured data from our clients and service users on how they rate our services. The data is a true insight with regard to our standards and how those who engage our services feel about us.
In October 2017 Secure24 were inspected by the CQC and received fantastic feedback on our standards and performance. Inspectors had identified a significant level of training, thought and care behind our services. Secure24 was recognised for outstanding practise in our report.
Secure24 has achieved ISO 9001 certification, the international benchmark for business quality. To gain the accreditation S24 had to demonstrate its dedication and commitment to meeting customers’ needs, operating efficient management processes and delivering consistent, good quality services. By achieving ISO 9001 certification, S24 is able to demonstrate to customers and suppliers that the systems it has in place meet the high standards set out by the International Organisation for Standardisation (ISO).
Secure24 is registered with the Information Commissioners Officer ICO. We take the handling of data seriously and are fully compliant with the new GDPR regulations.