At Secure24, our professionally trained staff are central to enabling us to provide exceptional care and support to individuals facing unique challenges.
Our commitment to excellence is deeply rooted in our comprehensive training and practice initiatives. We recognise that the key to our success lies in equipping our staff with the necessary expertise and skills to excel in their roles. We prioritise patient-cantered care, ensuring strict adherence to legislation and industry guidance. To achieve this, we have partnered with RISKA, a leading specialist training and development provider, to design and deliver our training programs.
Our focus extends beyond mere compliance; we strive to achieve the right balance between dynamic risk management and honing essential skills. Our goal is to empower our staff to manage challenges safely and effectively while continuously working towards reducing the use of restraints when these may be necessary. In doing so, we provide support, compassion, and reassurance to those in need.
Our training framework consists of four progressive levels, each comprising a series of modules that must be completed to achieve level status. As our staff progress through these levels, they gain advanced skills, deeper understanding, and enhanced capabilities. Higher levels indicate their ability to handle greater risks and complexities, ensuring they are well-prepared for any situation when supporting individuals with Mental Illness, Challenging Behaviours, or Complex Needs.
Through our structured and ongoing training programs, our staff develop a thorough understanding of best practices, industry standards, and established protocols. This knowledge empowers them to consistently deliver high-quality and professional care, maintaining a standard of excellence in our service delivery.
Given the nature of our specialised working environment, strict adherence to regulations and safety protocols is paramount. Our professionally trained staff are well-versed in these regulations, ensuring they understand and mitigate potential risks associated with their work. By upholding these standards, we create a safe environment for our patients and those around them, while maintaining full compliance with legal and ethical requirements. Our commitment to supporting the ethos of our partners and their associated policies remains unwavering.