Non-Emergency Patient Transport Services (NEPT)
Safe, Dignified Care
Transporting mental health patients with care and expertise
Secured NEPT Ambulance services
Secure patient transport for people with mental health illnesses and challenging behaviours. We provide our mental health transport services for both non-emergency and emergency needs. Our Secured NEPT Ambulance Services has always been supporting individuals of all ages who are having to navigate mental health illnesses and complex needs. We work with Adults and Children and our staff are highly trained professionals in safeguarding and the prevention and management of violence and aggression.
We provide a friendly and reliable service, ensuring that each journey is safe, and patient centred. Our secure patient mental health transport services include but are not limited to the following:
Secure24 is committed to safe transportation and is a trusted service for mental health patients and a dependable partner with secure care local authorities, the NHS Trusts, ICBs, private healthcare providers, law enforcement agencies, and other stakeholder organisations looking for safe mental health transport. With patient-centred care at the forefront of our operations, we prioritise the well-being and dignity of every person we engage, always ensuring their safety and the safety of others. This is achieved through reducing the need for restraint and contributing to the overall well-being of our patients. Our team of skilled health care assistants (secure technicians) are devoted to exceeding client expectations by ensuring the comfort and security of patients whilst in our care.
Through continuous innovation in our bespoke training, the ongoing professional development of our staff and our own advancements in mental health secure ambulance design and software, we aim to enhance our knowledge and expertise, thus remaining at the forefront of best practices in secure ambulance services.
Secure24 Mental Health Illness Transportation Service
At Secure24, our driving force lies in our commitment to excellence, integrity, and accountability to our clients. Our objective extends beyond delivering ambulance, risk assessments and care solutions; it is about making a positive impact on the lives of those we engage, empowering them to access the support and resources necessary to navigate their challenges.
Secure24 Transport Services
SECURE 24 offers a suite of services to meet various secure transport needs. Our Mental Health Transport focuses on providing compassionate and safe transportation for individuals with mental health concerns. The Secure Ambulance service is tailored for scenarios demanding enhanced security and confidentiality. Patient Transport Services ensure reliable and comfortable transfers for patients to and from healthcare facilities. Ward Assist Secure offers specialised support for secure ward environments. Our Private Ambulance Service caters to those seeking private, dependable ambulance transport. The Non-emergency Patient Transport Service (NEPTS) is available for non-urgent medical transport needs, ensuring timely and secure travel. Transition Care supports patients moving between care settings, ensuring continuity and security. Lastly, we offer Support for Section 135 / 136, providing specialised transport solutions for individuals detained under these sections, ensuring safety and dignity throughout the transport.
Private or Public Transport for Non-Emergency Patients
Secure24 offers non-emergency patient transport services (NEPT) for individuals requiring clinical support, including travel for specialist health appointments and outpatient treatments. Our NEPT services include time-critical ambulance response, renal dialysis transfers, and care for aged care patients. Each transfer ensures specialised medical equipment and qualified staff to support diverse medical conditions.
Eligibility and Support
Eligible patients, identified by an appropriate health professional, can access NHS-funded transport or the Healthcare Travel Costs Scheme. We prioritize safety for those with severe immobility or minimal assistance needs.
Booking and Coordination
Our streamlined booking process ensures efficient coordination between NEPT providers, hospitals, and patients.
Transfer Journeys:
Procedure and Safety Features
Our main objective is to ensure the safe and secure transportation of individuals with mental health conditions, whether headed to hospitals, courts, police stations, residences or community locations. Security is paramount; our vehicles are equipped with fixed cells that provide protection as necessary.
Patients special needs and circumstances always factor into our transportation strategy. Each case undergoes a thorough risk assessment before we deploy a team of care specialists experienced in managing that specific situation. This method guarantees that patients feel reassured during transportation. Our dedicated team of logistic managers expertly coordinates each journey providing an individualised, bespoke service.
Highlighting the Unique Care Aspects
Transport services for mental health patients require a unique approach that incorporates understanding, patience, and specialised care. Our aim is to ensure the safety, comfort, and dignity of these patients during transit in our mental health vehicles. Let’s delve into the unique care aspects that set our services apart.
Specialised Care for Mental Health Patients
Providing care for mental health patients extends beyond physical transportation. People dealing with mental health challenges, whether sectioned or non-sectioned, need specialised attention tailored to their specific needs. We provide an environment that is supportive, fosters understanding, and minimises stress. Our mental health first aid trained staff, well-equipped with crisis intervention skills, are there to offer the appropriate support and care required during the journey. Whether it’s their RESPECT training accredited to BILD (British Institute of Learning Disabilities) or advanced training in PMVA (Control and Restraint), Conflict Management and HandCuff, our team ensures a person-centred approach is our top priority.
Safety Measures during Transport
Safety is a vital concern on our mental health transport services, and our vehicles and crew reflect this commitment. Our secure ambulances, equipped with fixed cells, serve as that extra layer of protection when deemed necessary. For individuals with all kinds of mobility requirements, our stretchers and wheelchair-bound transports ensure further safety. Moreover, additional manual handling kits installed on our ambulances simplify the process of moving patients across different locations.
Maintaining Dignity and Respect during Transportation
We strive to prioritise the dignity and privacy of our service users in line with the mental health act and NHS trusts charters. Our staff, trained in Mental Health Legislation and Safeguarding of Vulnerable Adults and Children, respect the individuality of each patient. They establish rapport and trust by providing a familiar face and a comforting environment during transportation. Our vehicles are designed to maintain confidentiality without compromising the patient’s comfort. The use of tough cloth restraints, softer and more humane than intrusive methods, underscores our dedication to minimising restrictive measures. Thus, we pave the path for a transport experience that respects the individual’s wellbeing, accommodating their unique needs throughout.
