Secure24’s Compassionate Secure Care and Ward Assist Services

August 14, 2024

At Secure24, our services don’t just stop at the transportation of patients to and from mental health facilities. When patients are admitted to a hospital, secure care and continuous supervision are sometimes necessary to prevent self-harm, escape attempts, or any potential distress they might cause themselves or others.

This form of care is known as bed watch. If you find yourself in need of extra support for caring for hospitalised patients, especially during staff shortages, our ward assist and secure care services are available to help ease your workload while maintaining the highest standards of patient-centred care.

Keep reading to learn more about our ward assist services and how we can help you address the growing mental health challenges faced by individuals.

Secure24’s Secure Care and Ward Assist Services

Our secure care services provide constant supervision and care for hospitalised patients, particularly during staff shortages. These services involve vigilant monitoring to prevent any further harm to patients or those around them.

Key features of our secure care services include:

Qualified staff with expertise in safeguarding adults and children and managing violence and aggression.
Enhanced DBS checks for all staff to ensure maximum security and care.
Accreditation by bodies like the Care Quality Commission (CQC) and adherence to ISO standards.
24/7 availability to meet urgent care needs.
Specialised training in de-escalation techniques and crisis intervention.
Enhanced patient monitoring and assistance tailored to specific ward needs.
Secure ambulance services for safe patient transfers between facilities.
Focus on connecting pathways to recovery through secure and reliable services.

The Importance of Our Bed Watch Service

The bed watch service provided by Secure24 is critical for safeguarding mental health patients. This service offers numerous benefits, including:

Improved Patient Safety: Constant monitoring reduces the risk of self-harm and ensures immediate response to any medical emergencies.
Emotional Support: The presence of trained professionals provides patients with a sense of security and emotional support during their hospital stay.
Timely Medical Intervention: Bed watch staff can quickly alert medical professionals if a patient’s condition changes, ensuring prompt intervention.
Reduced Burden on Hospital Staff: By providing dedicated monitoring, bed watch services allow hospital staff to focus on other critical tasks.
Prevention of Elopement: Bed watch services provide an additional layer of security for patients at risk of leaving the hospital against medical advice.
Family Peace of Mind: Knowing their loved ones are under constant supervision can provide reassurance to families of mental health patients.

The Importance of Compassion in Mental Health Bed Watch Care

Compassion is a foundation for providing effective mental health care, particularly in situations where patients require constant supervision to ensure their safety and wellbeing.

In bed watch settings, where individuals may be at their most vulnerable, the presence of a compassionate professional can significantly enhance the healing process.

One of the main benefits of compassion in bed watch care is the ability to build trust between the professional and the patient. Many mental health patients have experienced trauma or neglect, leading to heightened anxiety and mistrust towards others. A compassionate approach creates a supportive environment and offers patients a sense of safety, which is crucial for effective treatment.

Additionally, practising compassion in bed watch can be incredibly important for mental health professionals, leading to increased job satisfaction and personal wellbeing. This type of work can be incredibly demanding, with many mental health practitioners reporting high levels of burnout. By connecting with patients on a human level and witnessing their positive recovery, mental health professionals can experience how rewarding their work can be and remind them of the profound impact they have on the lives of others.

Our Additional Services

In addition to our ward assist and bed watch services, we provide secure ambulance and mental health transport solutions to ensure patients can be safely transferred to hospitals, mental health centres, routine doctor appointments, and other facilities where they can be cared for and treated.

Our fleet of secure vehicles are equipped to ensure the safety of individuals and our staff on board. We’ve invested heavily in the design of our vehicles to address the diverse needs of mental health patients and enable us to mitigate the risks associated with transporting mental health patients.