Our professional services respond to and manage a range of care and complex needs for persons with mental illnesses, challenging behaviour, learning disabilities or those who require protective supervision for other reason(s).

Whether you are seeking standard transport solutions or more advanced options that can manage challenging situations, we provide the very best in support. All services are subject to availability or in accordance with your service plan. We are available 24 hours a day and 365 days of the year.

At Secure24 we are trained to handle section papers checking and making sure these are correct so, unless there is a specific reason for your staff to travel with us, let us manage the activity from start to finish reducing the need to impact your staffing levels.

Please find an overview of the all different activity we attend in alphabetical order, if you don’t see the activity your looking for please contact us for further details;

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Activity Provided

Please find in alphabetical order a list of our regular activity provisions;

siren icon 135(1) and 135(2) Warrants

We play an essential role in the multi-agency approach to detain/recover persons subject to the Mental Health act, conveying them to a Place of Safety for assessment/treatment. Once a Warrant has been authorised our crew will meet with the clinical team and Police to effect the Warrant.

If entry to a property is refused our ARU team can force entry under the supervision of a constable thanks to our specialist Method of Entry training.

people icon 136 Support

Once a person is detained under section 136 of the Mental Health act our team will meet the Police and complete a Transfer of Authority form. The service User will be conveyed by Secure24 to a Place of Safety for assessment. Our teams will liaise with the clinical team and can stay with the service user if required.

ambulance-right icon A&E Admission

In most cases our crews will remain with the service user and return them when they are discharged however, should a service user require a for a longer period of time or over night, we will liaise with the clinical team to ensure ongoing supervision is arranged.

sleeping icon Bed Watch services (staffing support)

If you require additional staff to supervise service users who require a stay in hospital or to support you in times of staff shortages, our services can help alleviate your staffing pressures. Contact us for more information.

parent-and-child icon Children and Young Persons

All our staff are L3 trained in safeguarding and we can provide mixed or same gender teams experienced in dealing with sensitive or complex situations. We are also trained in the soft restraint safer handling system comprising of soft-cuffs and body supports. These can securely but comfortably restrict physical aggression that may otherwise cause harm to the service user or others.

cuffs icon Control and Restraint teams

Secure24 are renowned for providing highly trained staff with a range of restraint equipment and PPE, they are thoroughly practiced in undertaking control and restraint manoeuvres in a variety of challenging scenarios. We are experienced in managing high risk situations including violent persons and methods of entry to cells/dwellings. All our ARU teams are trained to these standards and can be used to support units regain control of disruptive service users.

court icon Court Apperances

Throughout the year we escort a number of service users to and from court hearings and sentencing. We have experience in handling cases with the Ministry of Justice and will work with you to make sure arrivals are prompt and ensure the correct level of secure transport is provided

ambulance-left icon Disruptive Service Users

When a service user becomes highly disruptive such as barricading themselves in a room or cell or is roaming a ward presenting violent behaviour it may not be safe for your staff to approach. Our ARU teams can provide high level support trained to respond to manage these situations. They wear and carry specialist PPE and will respond quickly, regain control and hand the situation back to you when it is safe to do so.

hospital icon Hospital Transfers including Care Homes

Hospital and care home transfers are a daily occurrence. Our trained staff will provide reliable and professional services ensuring transfers are safe and efficient. We can accommodate both local and out of area transfers. Depending on the associated risks we can also transfer multiple service users within our LNR ambulances.

mother icon Mother and Baby

These movements can be delicate and require great levels of care and empathy. All our vehicles are suitable to carry mother and baby and we have baby seats that can be provide when appropriate notice is given.

stethoscope icon Outpatient Appointments

Like any person service users also need to attend outpatient appointments for dentistry, x-rays, eye tests and any other reason. Our crew will liaise with your team and make sure the correct paper work is in place before they safely escort the service user to their appointment, wait and return them.

jail icon Prison Transfers

Over the years we have developed working relationships with the prison service and now work with a number of HMP and private prisons with regard to their prisoners who experience mental illnesses. We will convey prisoners to a psychiatric hospital and return them once treated.

travel icon Repatriation and International Repatriation

We provide repatriation services for those who are discharged from hospital. We have also successful managed a number of international repatriations from Ireland to Spain and France. Our operations team will be pleased to help with any specialist repatriation requirements.

laptop icon Specialist Requirements

Specialist requirements account for anything else. If you have a requirement you wish to discuss that we have not listed please contact our team. There will be little we won’t be able to help with.

id-card icon Supervised Visitations

We can provide safe and secure transport for supervised visitations, particularly for children and vulnerable people. Where applicable our staff can remain with the person throughout their visit ensuring it remains safe.

Teams and Vehicle Types

All our staff are enhanced DBS checked and re-checked every 6 months to ensure you’re always in the safest of hands. In order to deliver the most appropriate support we provide 2 levels of team and 2 types of ambulance to accommodate all needs, these are;

LNR team (suitable for Low - No Risk)

Our LNR teams comprises of 2 trained staff in a multi-person vehicle. The vehicle has conference style seating making it easier for staff to monitor and attend service users, and there is a clear Perspex shield protecting the driver. These ambulances are suitable for carrying persons of any age who are known to have No or Low Risks associated with them. Where appropriate our LNR ambulances can carry more than one service user at a time.

ARU team (suitable for Any Risk - Unknown risk)

Our ARU teams comprise of 3 trained staff which is the minimum number required to effect safer Control and Restraint manoeuvres if needed. They operate in our ARU ambulances designed to manage and support all levels of risk or complex needs.

The ambulance carries a range of equipment and PPE on board that staff can use to manage all types of situations. The ARU design integrates sensory lighting, multi-media screens, support seating, climate control and seat harnesses that can be particularly helpful when supporting service users with learning disabilities or those who present with challenging behaviour.

It also has an on-board cell that can significantly reduce the risk of violence, harm and escape. Our cell is fully transparent (no bars) with its own climate-control, sensory lighting, and has a multi-media screen for distraction. It also has the option of padded inserts to provide protection for service users who may attempt to self-harm by beating parts of their body against the cell.

Our ARU ambulance is the only model of its kind in operation, it is completely innovative and maximises the therapeutic experience of those we support.