Who are we?
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website and requesting services, you’re agreeing to be bound by this Policy.
The provision of your personal data to us is voluntary. However, without providing us with your personal data we may be unable to process a service request.
1. How we use the information to help us run Secure24 effectively.
We may use your information to:
2. What information do we collect?
The type and amount of information we collect depends on why you are providing it. We will usually ask you for your name, email address and information about your organisation, including name of organisation and region.
However, we may request other information where it is appropriate and relevant, for example if we are processing a service request you have submitted. Additional information may include but won’t be limited to:
Do we process sensitive personal information?
Applicable law recognises certain categories of personal information as sensitive and therefore require more protection, including health information, ethnicity and political opinions. In limited cases, we may collect sensitive personal data about you. We would only collect sensitive personal data if there is a clear reason for doing so; and will only do so with your explicit consent.
3. Communications and marketing
Where you have provided us with your physical address, we may contact you by post; and where you have provided appropriate consent, also by telephone and e-mail, with targeted communications to let you know about our activities that we consider may be of particular interest.
4. Children’s data
We do occasionally process data of persons under the age of 16. If we come to discover, or have reason to believe, that you are 15 and under and we are holding your personal information, we will delete that information within a reasonable period and withhold our services accordingly.
5. Security of and access to your personal data
We endeavor to ensure that there are appropriate and proportionate technical and organisational measures to prevent the loss, destruction, misuse, alteration, unauthorised disclosure or of access to your personal information;
6. Your rights and how consent works
You have a choice about whether or not you wish to receive information from us. If you do not want to receive communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
Where we rely on your consent to use your personal information, you have the right to withdraw that consent at any time. This includes the right to ask us to stop using your personal information for direct marketing purposes or to be unsubscribed from our email list at any time. You also have the following rights;
To exercise these rights, please send a description of the personal information in question using the contact details in section 14 below.
Where we consider that the information with which you have provided us does not enable us to identify the personal information in question, we may ask you for (i) personal identification and/or (ii) further information.
Please note that some of these rights only apply in limited circumstances. For more information, we suggest that you consult ICO guidance
You are further entitled to make a complaint about us or the way we have processed your data to the Information Commissioner’s Office (“ICO”). For further information on how to exercise this right, please see the guidance from the ICO.
9. Lawful processing
We are required to have one or more lawful grounds to process your personal information. Only 4 of these are relevant to us:
We will ask for your consent to use your information to send you electronic communications such as newsletters and marketing and fundraising emails, for targeted advertising, and if you ever share sensitive personal information with us.
ii. Contractual relationships
Most of our interactions with subscribers and website users are voluntary and not contractual. However, sometimes it will be necessary to process personal information so that we can enter contractual relationships with people. For example, if you apply for employment or to volunteer with us, or if you purchase something via our online shop.
iii. Legal obligations
sometimes we will be obliged to process your personal information due to legal obligations which are binding on us. We will only ever do so when strictly necessary.
iv. Legitimate interest’s
Applicable law allows personal information to be collected and used if it is reasonably necessary for our legitimate activities (as long as its use is fair, balanced and does not unduly impact individuals’ rights).
We will rely on this ground to process your personal data when it is not practical or appropriate to ask for consent. When we use your personal information, we will consider if it is fair and balanced to do so and if it is within your reasonable expectations. We will balance your rights and our legitimate interests to ensure that we use your personal information in ways that are not unduly intrusive or unfair in other ways.
10. Data retention
In general, unless still required in connection with the purpose(s) for which it was collected and/or is processed, we remove your personal information from our records five years after the date it was collected. However, if before that date (i) your personal information is no longer required in connection with such purpose(s), (ii) we are no longer lawfully entitled to process it or (iii) you ask us to delete it we will remove it from our records at the relevant time.
In the event that you ask us to stop sending you direct marketing/fundraising/other electronic communications, we will keep your name on our internal suppression list to ensure that you are not contacted again.
We review our retention periods for personal information on a regular basis (see item 11 of this Privacy Statement). We are legally required to hold some types of information to fulfil our statutory obligations (for example the task forms). You can request to remove your personal information at any time by emailing the appropriate brand operations team;
11. Policy amendments
12. Third party websites
13. Updating information
You can check the personal data we hold about you, and ask us to update it where necessary, by emailing us the appropriate brand operations team;
We are not required by law to have a “Data Protection Officer” – however we have a Data Protection Manager. Please let us know if you have any queries or concerns whatsoever about the way in which your data is being processed by either emailing the Data Protection Manager at
Or, by writing to us at the following address;
Unit 7 The felbridge Cenre