Our Values

At Secure24 we take our values and those of the organisations we support seriously. It is the values of our organisation that provides the foundations for our success, and our drive to exceed expectations and industry standards in what we do.

Statement of Purpose

Our aim is to deliver the highest standards of care and performance to our clients both in the NHS and private sector, and fundamentally the people who use their services and who we work support in their path way to recovery.

To achieve our objectives our staff will be approachable at all times and act with integrity, compassion and courtesy, demonstrating respect for the human rights of all, and an understanding of different Mental Health illnesses.

We will ensure our staff are trained to the appropriate levels to maximise safety and dignity. In identifying and managing risk, we will seek to achieve successful outcomes and to reduce the risk of harm to individuals. Faced with challenges, we will be professional, calm and restrained, and will apply only that force which is necessary to accomplish our roles and responsibilities.

We will continue to develop our skills, listening to the views of those we serve, with a willingness to learn from the feedback of the communities we work within.

Our commitment is to deliver a service of the highest standard of care and security, one that our clients, we and those we serve can be proud of and trust, and which adds to the success and safety of the organisations we work for.

Performance Codes

Secure24 is committed to providing the highest possible standard of performance. To achieve this our Secure Technicians have a clear understanding of what is expected of them, along with a significant level of training which is far in excess of industry requirements.

We aim to raise and maintain the standards that we operate at, and in order to do this we have set the following principles and standards of professional behaviour.

The main components of our Standards and Performance Code are sets of principles and standards of professional behaviour;

Principles

Accountability. S24 is answerable for its decisions, actions and omissions.

  • Fairness

    S24 will treat people fairly.

  • Honesty

    S24 will remain truthful and trustworthy.

  • Integrity

    S24 will always do the right thing.

  • Leadership

    S24 will lead by good example.

  • Objectivity

    S24 will make choices on evidence and best professional judgement.

  • Openness

    S24 will be open and transparent in its actions and decisions.

  • Respect

    S24 will treat everyone with respect.

  • Selflessness

    S24 will act in the interest of the members of the public at all times.

Standards of professional behaviour
  1. Honesty and integrity

    S24 will be honest and act with integrity at all times, and will not compromise or abuse its position.

  2. Authority, respect and courtesy

    S24 will act with control and tolerance, treating service users and colleagues with respect and courtesy. It will use its powers and authority lawfully and proportionately, and will respect the rights of all individuals.

  3. Equality and diversity

    S24 will act with fairness and impartiality. It will not discriminate unlawfully or unfairly.

  4. Use of force

    S24 will only use force as part of its role and responsibilities, and only to the extent that it is necessary, proportionate and reasonable in all the circumstances.

  5. Orders and instructions

    S24 will ensure all Policies, Procedures and Regulations are adhered to amongst its workforce. It will give reasonable instructions only, and will follow all reasonable instructions.

  6. Tasks and responsibilities

    S24 will be diligent in the exercise of its tasks and responsibilities.

  7. Confidentiality

    S24 will treat information with respect, and access or disclose it only in the proper course of its duties.

  8. Fitness for work

    S24 where applicable will ensure that all personal are fit to carry out their role responsibilities.

  9. Conduct

    S24 will monitor officer conduct when on duty, to make sure that individual or group behaviour does not bring discredit to, or undermine public confidence in Secure24.

  10. Challenging and reporting improper behaviour

    S24 will report, challenge or take action against the conduct of colleagues or others which has fallen below the standards of professional behaviour.