News

Secure24’s innovative approach to secure ambulance transport.

Seven years ago, David Boswell, now Head of Service at Secure24, a specialist contractor to the NHS, Clinical Commissioning Groups and the Private Health Sector, had, like most of us, never seen a secure ambulance and had no idea what such a vehicle would look like. His experiences over the years as a security professional seeing first hand ‘secure’ ambulances of other private ambulance providers, has been interesting.

Click here to read our full press release 

We are delighted to announce that this August Secure24 was successful in its application to become a member of the independent ambulance association (IAA). The IAA is formally recognised by Government, the NHS, the Departments of Health & Transport, and media outlets as being the voice of the independent ambulance sector.

Secure24 is a specialist secure patient transport ambulance service, delivering transport solutions for people with mental health illnesses, challenging behaviour, and other areas of care requiring a secure approach.

Head of Service David Boswell says “joining the IAA membership is a great development for us and supports our ongoing awareness campaign to raise our profile across the private and public sectors. The IAA we hope will provide the opportunities we seek to engage with other private providers and, to offer the platform when required to talk about important topics, share experiences and celebrate progresses and innovations.”

David continues “the process to attaining our membership was a positive experience, I had the opportunity to speak at length with the IAA Chief Executive to find out more about the IAA, but also to share our story at Secure24 and our successes, from beginning to the now and the future.”

Secure24’s IAA membership demonstrates further service quality in addition its latest CQC inspection rating of Good.

Members of the IAA have to satisfy a number of quality and commercial checks to ensure they meet the required standards of the IAA, providing reassurances to those they serve.

Secure24 exhibited at the CAMHS National Summit 2019 held at De Vere West One, London on Monday 07 October 2019.

The summit focused on transforming mental health services for children and young adults, particularly with regard to improving accessibility and recovery outcomes.

The summit’s speakers covered a range subjects highlighting some of the innovations being introduced to support children and young people.

Secure24 had a very successful weekend at the 999 Emergency Services Display 6-7 July 2019. There was considerable interest in our vehicles and the services provided. Donations were also received in aid of The Lucy Rayner Foundation and £78.96 was raised.

Martin arrived at Secure24 in May 2019, his experiences span specialist fields in both the military and civilian worlds at strategic level. Martin delivers expert operational planning and management, leadership, training and development that will heavily support service expansion.

New Staff

Secure24 is pleased to welcome the following new Secure Technicians;
Alicia Moore, Damon Cooper, Adam Bull, Nick Hendy, Rob Emery, Jessie Fisher and Alex Nascimento

Special Projects –

Transfer from Guernsey to Cranfield Airport

“Secure24 were so supportive when we needed a secure service – pronto – and with all detail and admin that goes into arranging”

Transfer to Southern Ireland

Secure24 were recently requested to arrange the repatriation of a service user to Southern Ireland. This was a long transfer including a ferry crossing. The task went extremely well.

If you have any special projects or repatriations Secure24 will be pleased to assist.

Secure 24 had a very successful weekend at the 999 Emergency Services Display on the Western Lawns in Eastbourne. The weekend saw a series of displays by the emergency
services and gave Secure24 the opportunity to raise awareness of mental health issues
with all ages of visitor to the stand. Secure24 was also pleased to support The Lucy Rayner Foundation which seeks to promote and raise awareness of physical and mental
health of persons suffering from depression, in particular but not exclusively young adults.

Eastbourne Emergency Services Display is the largest of its kind in the country. The format sees a weekend of interactive and static information being offered from the three main emergency services together with the RNLI, Coastguard, British Transport Police and Network Rail.

In addition to the information marquees there are outdoor exhibits, arena and sea based demonstrations, fairground rides and refreshments close by.

Secure24 are exhibiting to raise awareness of mental health support and will be pleased to
see you at this free fun packed weekend.

S24 have re-designed Service Booking Posters to be displayed in offices to assist staff to make bookings. If you would like a supply of posters please submit an enquiry on the website contact page or phone 03450 531 771

S24 were delighted to be a sponsor of the ball that raised £11,162.00 to help raise awareness of the support available to vulnerable young people.

On Saturday 29th July 2017, 5:20pm at Peace Pottage service station, I was having a complete nightmare with my car.

It was poring down with rain that afternoon, and I took my son, whom is 18 months old, to Brighton for the day.On the way home towards Heathrow, I was on the M23, when suddenly something hit my widescreen and the passenger side wiper stopped working. Well I though ok at least driver side is working were ok. And then it stops.

I pulled straight into the service station which I think I was only half a mile away, but it felt longer, and I started to worry, well panic a bit cause I had my child in the car.

Once I pulled in and stopped the car well then I start shaking and what a relief we made it.

So I look around see whom I could ask for help as totally not with it.

I saw two of your vehicle’s in the car park and thought, ok now they will know the area.

When I approached your staff two males, two females, they were instantly very polite and thoughtful without even knowing what I was about to ask.

To which both of the gentlemen, Chris and Sam. Offered help without hesitation, and could see that I was a bit shaky and worried about how on earth am I getting home.

Well thanks to there help and being very kind and respectful, they managed to fix it so we could get back home. I did offer them some money for there time, to which they refused and said it was a pleasure to help.

I am so grateful to these gentlemen for there help, something I will always remember.

Many thanks

Vicki

S24 are delighted to be a sponsor of The Lucy Rayner Foundation 6th Annual Ball to be held at Copthorne Effingham Park Hotel, near Gatwick on Saturday 9th September 2017.

The mission statement of the Lucy Rayner Foundation is:

To promote and raise awareness of physical and mental health of persons suffering from depression, in particular but not exclusively young adults by such means as the trustee in their absolute discretion think fit.

Aims and objectives:

To raise awareness of the signs and symptoms of depression in young adults through education and campaigning.

To work alongside other charitable organisations who have the same objectives as the Lucy Rayner Foundation

To fund raise to support our endeavours to meet the objectives laid out by the foundation.

To facilitate change in the way mental health is being perceived by society

To provide emotional support for young adults with mental health problems and their families.

To build emotion resilience and stamina in our young adults to enable them to thrive in society.

To keep the memory of Lucy alive.

If you would like support this wonderful foundation tickets are available at http://www.virginmoneygiving.com/team/TLRF2017

S24 were recently asked to arrange the repatriation of a service user to Alicante in Spain.
S24 liaised with the airline and sorted all of the medical logistics and authorisations to facilitate the smooth transfer of the service user back to Spain.
The transfer of service user was achieved with support of an RMN and close co-ordination with the airline and airport security.

Due to exceptional growth S24 are delighted to have moved into new headquarters at The Felbridge Centre, East Grinstead.

S24 are now poised to enter into a new level of support to all of our clients throughout the UK. The new premises allow for further growth and for a training facility to be developed.

S24 hope to see you at our new premises over the coming months.

If you would like further information please contact Derek Parsons – 01342 837669 or d.parsons@secure24.org.uk

S24 are pleased to introduce their new low secure vehicle branding. The secure fleet of Ford Galaxys’ provide a level of security and comfort un-paralled for informal and low secure service user transfers. If you want to know more please contact support@secure24.org.uk

S24 would like to thank everyone who entered the prize draw. Derek Parsons presented the successful winner Sara Reeve, Logistics Co-ordinator at East Surrey Hospital NHS Trust with her prize.

We would like to thank everyone who used the virtual 360 degree tour and for all of the positive comments.

Please could you pass my thanks on to the two members of your staff and their trainer Melvin who stopped to help my husband last Monday evening at the side of the A20.

He collapsed at the roadside and was unable to move. I had called the emergency services and requested an ambulance but we were lucky enough to be helped by Melvin and your two members of staff (Kieran and Sam) who stopped to help us for over an hour whilst waiting for an ambulance.

My husband was rushed to A&E and was treated in A&E before being transferred to ITU and placed on a ventilator .

I have a debt of gratitude to these men who helped my husband and our family last Monday evening, their kindness and professionalism is commendable.

S24 have enhanced their website to demonstrate what our secure vehicles are like inside to clients, service users, staff and families.
You are able to navigate through and around our ambulance using your mouse and arrow keys.

Please click on the link on the home page.

We hope you like our new facility and your feedback is welcomed.

Prize draw on 15 February 2017 to win a £100.00 One4All retail gift card

To enter the prize draw please answer the questions below

Questions:

1. What DVD is ready to play?
2. What is stored in the right hand hatch above the cell?
3. What is the title of the service user information poster in the cell?
4. What radio station is being played?

Please email support@secure24.org.uk with the answers to the above questions by 13 February 2017 to be entered in the draw under the subject” Prize Draw”

We look forward to hearing from you.

The competition is not open to employees of Definitive PSA Limited or relatives thereof.

Secure24 are delighted to announce the successful recognition of our quality management systems, standards and guidelines and have been awarded ISO 9001

ISO 9001 REGISTERED
The quality management systems of

DEFINITIVE PSA LTD T/A DEFINITIVE SECURITY SERVICES, TSG and

SECURE24

Suite 4 Stratfords Hobbs Industrial Estate, Newchapel, Lingfield, Surrey RH7 6HN
have been assessed and approved by QMS International Ltd to the following quality management systems, standards and guidelines:-

ISO 9001 : 2015

For further information about our services
please contact Derek Parsons 01342 837669

S24 are pleased to confirm that we are able to assist you with repatriation of service users to the Continent. This includes all aspects of foreign logistics eg. liaison with Eurotunnel, security, embassies etcetera to make the journey as uneventful as possible; as our recent transfer to Paris demonstrated.
“Excellent service – both staff were very friendly and helpful” Hospital Operational Manager

Secure 24 are delighted to announce the immediate ability to provide secure Stretcher, Bariatric and Wheelchair accessible ambulances.

The ambulances can transfer seated, wheelchair and stretcher patients. The vehicles have electric lifts or ramps on the rear for easy access and a winch for the safe loading of the stretcher. Wheelchair patients can stay in their own wheelchair to travel, this can be secured inside the vehicle.

Due to demand these vehicles may need slightly longer booking times but we will be pleased to assist you with your requirements, however large or small.

To help staff maintain their fitness and relax during their downtime, S24 are pleased to announce that staff have been provided with access to Le Club Health & Fitness.

Following a challenging set of Tasks in March this year, and successful outcomes, Secure24 were invited to address the Cambridge regional meeting of the Learning Disability Trust on 18 May 2016

Derek Parsons, Secure 24 BDM said “It was a privilege to address this large group and discuss the issues faced by their teams and Secure24 in planning successful outcomes for vulnerable service users.”

Secure24 were able to showcase their state of the art service user designed ambulance
to many of the delegates following the meeting.

If you would like further information please contact Derek – d.parsons@secure24.org.uk

Secure24 are delighted to have helped Derek Parsons, BDM assist in arranging this successful golf event.

It was a delight to present a Variety Club Sunshine Coach to Manor Green College, Crawley. This is a dynamic and inspirational West Sussex secondary school for students between the ages of 11-19 who experience a wide range of learning difficulties.

The Golf Classic also raised a further £8.5K towards another coach.

We are delighted to thank those of you who have completed our surveys and also to share some of the service user and staff comments. To date the survey has shown the following ratings:

What was the overall standard of the service?

95.5% Excellent
4.5 % Good

Passenger Comments

Secure24 are excellent all of the times I have gone with (Hospital Appointments)
Staff friendly & good communicators
Thank you for treating me as a person and not a number or animal
Great staff, got along with them really well. The Ford was nice and cumfee, and we took a photo on route.
Great staff positive laf. Would say more but ran out of room lol. They should be paid more ha ha (6 hours transfer)
Good team, make you feel comfortable, good hospitality
If you haven’t provided your comments and would like to please click on the link below
http://www.secure24.org.uk/survey/

Just a quick email to thank you and your staff for an excellent and professional service yesterday when escorting our patient to court.
As usual the feedback from our staff was very positive and the transfer was successful, with a great deal of positive feedback from our staff regarding the standard and spec of the vehicle and the attitude and professionalism of the staff. As discussed the service we have received from you has consistently been to a very high standard and we would have no hesitation in using your service again in the future or in recommending you to others requiring secure transportation.

Dawn Brennan
Head of Patient Safety and Security NW Services
The Spinney

…here for you
24 hours a day, 7 days a week,
365 days a year…
…even on Christmas Day!
We won’t let you down during the busiest time of year.
Secure 24 team are always ready on call and would be delighted to help you any time of day or night – it’s all part of the exceptional client support Secure 24 provides to help meet your service user requirements.
Thank you very much for your support this year and may we wish you a prosperous 2016!

We are delighted to announce that with immediate effect Definitive Secure Ambulance has changed its name to Secure 24.

You will soon start to see our Secure Escort Officers arrive in their smart new uniforms exhibiting the same exemplary attention to detail and Service User support. See how many of our staff you recognise on our new website: www.secure24.org.uk
We hope you like our new image. This will further be complemented with some new state of the art ambulances that are due to join our fleet in January 2016. These will provide Service Users and staff with even more comfort for their transfers complete with on board services such as DVD players, radios and IPod connection.
If you would like further information please contact Derek Parsons
tel:03450531771 or email d.parsons@secure24.org.uk.org.uk