Our teams have extensive experience in managing transportation for individuals who are dealing with mental illness, exhibiting challenging behaviours, or have other complex needs. Our staff members are highly trained professionals who offer a friendly and dependable service, ensuring that each journey is safe, and patient centred. Our transportation services include but are not limited to the following:

Inter-hospital transfers
Out-of-area transfers
Outpatient appointments
Urgent Transfers to Accident and Emergency
Court transfers
Prison transfers
Day trips

At Secure24, we are widely recognised for our highly trained staff with advanced skills, and Personal Protective Equipment (PPE) necessary to specialist support in challenging situations. Our team members are well-versed in advanced physical interventions and control and restraint techniques, always striving to minimize the use of restraint where possible. We have extensive experience in handling violent person situations, especially in cases where it may be unsafe for your staff to approach a patient.

Secure24 plays a vital role in collaboration with Approved Mental Health Professionals (AMHPs), doctors, and law enforcement officials in situations where it becomes necessary to detain individuals within private settings under section 135 of the Mental Health Act. Our highly trained teams specialise in facilitating the execution of court-authorised warrants, ensuring that the patient is transferred safely to a designated Place of Safety for correct assessment and treatment.

If you find that you require extra assistance in caring for patients who are hospitalised, or you need additional staffing during times of shortage, our Observation and Ward Assist services can help alleviate the strain and maintain high standards of patient-centred care. Please contact our operations team to learn more about how we can support your needs.

In cases where an individual is suspected of experiencing a mental health crisis in a public space, Police may need to detain them for their own safety under section 136 of the Mental Health Act. In such instances, Secure24 can provide expert operational support from our trained teams. Once a “Transfer of Authority” is in place, our team takes on the custodial responsibility of the patient and safely conveys them to a designated Place of Safety, where they can receive a thorough assessment by a specialised mental health crisis team.

We recognise the importance of sensitivity when providing support to young persons, children, and mothers with new-born babies or young children. Our approach to these unique situations is carefully considered and risk assessed to ensure that we provide the appropriate level of support. We can provide teams comprising of both mixed and same-gender staff who have extensive experience in dealing with complex settings. We understand that these transfers can be delicate and require a high level of care and empathy.

We offer return transfers services for patients who are being discharged from hospital and returning home or being transferred back to the ward they are sectioned to or residing in. We also have experience in managing international repatriations, including successful transfers from Ireland to Spain and France. Our dedicated operations team is always available to assist with any repatriation needs you may have.

We offer secure and safe transport services for supervised visitations, especially for children and vulnerable individuals who need specialist support. In cases where necessary, our staff can accompany the person throughout their visit, ensuring the visit remains safe and those involved are as comfortable as possible.