You Speak, We Listen, We Act

Testimonials means people care

Interior of a Secure 24 secure ambulance showing the padded, climate-controlled safe space

Every S24 Client Has A Voice

Secure private ambulance services providing help for people with mental health problems including vulnerable adults, adolescents and children is fast becoming a much-demanded service across the UK. Training is paramount in ensuring your ambulance teams are effective at every level.

Everything about Secure 24 is bespoke from our own internal database applications, website applications and most important, our approach to communicating with our clients. As result, since 2015 Secure24 have actively captured data from our clients and service users on how they rate our services. The data is a true insight to how our services are received and how those who engage our services feel about us.

We Take Our Clients Input Seriously

It’s by listening that you grow

Your Impressions Are Important

I just wanted to pass on a big Thank You from my team that was involved in the escort yesterday. Your team were not only personal but extremely professional throughout, this clearly added to the trip being such a success. If we ever have a similar trip I will request the same team be sent. If you could just pass on our thanks please.
Karl Preston
Security Lead Security Lead
Secure 24 is our number one provider for transporting our sectioned patients. We always get a swift response when making a booking. Crews keep us updated on ETA’s. Our patients are treated with care and compassion by the crews and they are meticulous with ensuring all paperwork is accurate and complete. The vehicles are clean with all the equipment to make journeys comfortable, practical and even ‘enjoyable’ with films etc.
The ‘Can do’ approach by all the Secure 24, make for a good experience for all those involved.
Sara Reeve
Logistics Coordinator East Surrey Hospital NHS Trust
Our team have had the pleasure of using Secure24 for over 12 months and we have only had positive experiences in some extremely challenging circumstances. The staff members clearly receive excellent training and they have always been empathic, organised and have listened carefully to the advice and guidance of the different professionals involved in the Mental Health Act assessments they have participated in. The few times in which any additional interventions are required it has been done in a proportionate and respectful manner. I would have no problem in recommending Secure24 to any organisation who require an extremely professional and effective service.
Stuart Burt
Approved Mental Health Professional East Surrey AMHP Team
I am writing to you expressing our gratitude and sincere thanks to the team that supported our recent transfer to Rampton. Our RMN fed back to say the team were very good and patient with our lady and conducted the transfer very smoothly.

Many thanks
We look forward to your continued support
Unity Nyandoro
Acting Ward Manager The Dene hospital