About Us

Secure24 works with a range of organisations to deliver professional services when caring for people with Mental Health illnesses, challenging behaviours and other areas of care or complex needs that require a secure approach. Organisations include the NHS, private hospital groups, Police, local authority, justice system and social services.

Secure24 established in 2014 and is renowned as an expert leader within its field. Its reputation as a trusted partner continues to grow and is recommended by all heath care professionals who work with them.

A recent CQC inspection awarded Secure24 a rating of ‘Good’ in all of its inspection areas, and they were also recognised for ‘Outstanding practice’ for their specialist ARU secure ambulances, and their recruitment and training procedures.

Secure24 support and safeguard all aspects of activity when planning for and implementing its services. The service provides a range of secure transport solutions for every day and specialist needs, whatever your requirements Secure24 can support you in achieving successful outcomes.

Meet the Team
Head of Service & Designated Safeguarding Lead David Boswell

David is a security professional and has worked in a variety of fields to date. His strengths are in operational planning, business development, design and management. David’s hands on approach to the business has seen Secure24 rise to become a respected and industry leading provider.

Operations Manager Michael Avant

Michael arrived at Secure24 in Nov 2020 after a distinguished 23 years of military service. His professional attributes focus on a number of key areas from Strategic Leadership and Management, Operational Planning, Policy and the Training and Development process that heavily supports our exceptional service delivery.

Business Development Manager Lisa Tassell

Lisa joined the company in April 2019 and quickly established herself. Lisa brings a significant level of financial and managerial experiences, with this she oversees all finances and core office functionalities including the support of business development.

Finance Manager Natalie Lincoln

Natalie supports our accounts, payroll and purchasing requirements working closely with our finance manager, suppliers and staff. Natalie joined Secure24 in December 2019 and has a significant amount of experience from her former career as a chartered accountant.

Training Lead Wayne Debnam

Wayne joined Secure24 in November 2020 after 33 years in HM Prison Service attaining the position of Assistant Director at one of the UK’s largest prison establishments. Wayne brings vast training experience across the board, but more specifically in Prevention and Management of Violence and Aggression, Conflict Management, Personal Protection and advanced Control and Restraint.

Administrator and HR support Tania Botha

Tania joined the organisation in September assuming the role of an office administrator and HR support. The office Admin is a vital role in supporting the organisations general day to day requirements as well as supporting it’s HR needs.

Our Training

At Secure24 we have been recognised for ‘Outstanding Practise’ in our recruitment and training procedures, as well as being rated ‘Good’ in our CQC inspection.

Our staff prior to undergoing a comprehensive training program which is designed to teach, challenge, prepare and develop, must first complete a fitness assessment and a range team building exercises to demonstrate their character and suitability for the role.

If successful, our staff are continually monitored within their role ensuring professional standards are adhered to. Our training program incorporates a wide variety of tutorial and physical exercises developing knowledge and skill that are essential to the environments we work in.

Below is an overview of our training program;

Induction Training

  • Role, Responsibilities, Expectations
  • Operational Policy and Procedures
  • Situational Risk Awareness
  • Legislation including Mental Health Act including sections and code of practise, and Mental Capacity Act linking to DoLS
  • Powers
  • Receipt and Scrutiny of Documents
  • GDPR
  • Infection Prevention and Contamination Control
  • Health and Safety

Mental Health First Aid certified course

  • Mental Health First Aid Action Plan
  • About Mental Health
  • Depression
  • Suicide and Self Harm
  • Disorders
  • Risk factors

Safeguarding L3

  • Adults
  • Children
  • Managing disclosures
  • Making referrals

Equality and Diversity

  • Protected characteristics
  • Religions
  • Cultures

Ambulance Driving

  • 5 day Future Qual L3 APCSAD Ambulance driving (standard)
  • 15 day Future Qual L3 CERAD Emergency Response Ambulance driving

Manual Handling

  • Lifting from floor
  • Moving between bed/stretcher
  • Stair carry/lift

Emergency First Aid

  • Observations
  • Cuts
  • Seizers
  • AED
  • Paediatrics

First Responder including PMVA

  • Communication skills, conflict management and de-escalation techniques
  • Searching
  • Control and Restraint techniques incl head control (non-pain)
  • Self-protection skills
  • Soft restraint kit (safer handling system incl soft-cuffs and body belts)
  • Handcuffing, spit guard, fast restraint
  • Report writing

Advanced Control and Restraint

  • Managing Violent Persons
  • Regaining control in controlled and un-controlled environments
  • Cell Entry/Exit tactics
  • Cell relocation

Method of Entry

Specialist training to effect safe entry by force 

Who We Work For

Secure24 is recognised by many Health Care Professionals as a trusted specialist within the mental health and health and social care sector, for professionally supporting the transport requirements of those mental health illnesses and challenging behavior.

A list of our top 9 accounts are detailed as below;