Welcome to Secure24

We are a trusted secure ambulance service delivering professional secure transport solutions for people with mental health illnesses, challenging behaviour, complex needs and other areas of care requiring a secure approach.

We form part of a multi-agency approach working in collaboration with NHS trusts, Clinical Commissioning Groups, Private Hospitals, local Authorities, Social Care groups and the Justice system.

Maintaining the highest standards of care and safety is at the forefront of what we do, and our 24/7 service is recognised for its experience, professional staff, and specialist vehicles. W ensure that our teams are prepared for all situations so that we can offer the right level of support whatever your requirements.

As a CQC registered and inspected service we appreciate the importance of service excellence and delivering assurances to those who engage us. We work with patients of all ages and backgrounds, including children.

Working around the clock to support you

Acute & PICU

Working with services to support people in need of intensive care.

CAMHS

Delivering high standards of protection and understanding.

Forensic

Supporting Low, Medium and High secure services.

Learning Disabilities

Working with people who have intellectual disability.

Rehabilitation

Connecting the pathway to recovery.

How we support you

The following guidance will help you understand and identify which teams would be most appropriate to manage your activity risks;

SV2 Ambulance and Crew

Secure

Our SV2 team usually operates as a crew of 2 (including driver) in a modified MPV vehicle. If required our team can be increased to 3 or 4 staff. If you need a stretcher of wheelchair vehicle please contact us.

SV1 Ambulance and Crew

Specialist Support

Our SV1 team usually operates as a crew of 3 in a specialist ambulance. They have access to a range of PPE and equipment to better manage high risks and challenges. This ambulance also has an integrated care cell facility.

Virtual Tour of Secure24 Ambulances

We build lasting relationships

Discover how we can work together to achieve the highest standards of service to meet your needs. Here are a handful of services we support…

100%

Said they were very satisfied with our service

94.44%

Were extremely satisfied with Secure24 staff

83.34%

Thought we were somewhat better than other Secure Transport providers

82.35%

Said we were an extremely professional organisation

Working Together for Safety

Safe Effective Caring Responsive Well-lead

I just had to email you to say how hugely impressed I was with S24 who came to collect a patient at a MHA assessment, they were both just hugely friendly, calm, professional. They made a difficult situation much easier.

Surrey and Borders Partnership NHS

We have only had positive experiences in some extremely challenging circumstances. The staff members clearly receive excellent training and they have always been empathic.

East Surrey AMHP Team

Our patients are treated with care and compassion by the crews. The ‘Can do’ approach by all the Secure 24, make for a good experience for all those involved.

Logistics Coordinator East Surrey Hospital NHS Trust

Right from the beginning they were kind, gentle and considerate and explained everything to me in advance in order to put my mind at ease. I would like to thank them with all my heart for being amazing that night.

Service user